Information we collect about you
We collect information about you when you:
- Visit the website.
- Take part in promotions, competitions, customer surveys and questionnaires.
- Contact us.
Using your information
Collecting your personal information helps us to better understand what you need from us. We use your information to:
- Personalise our services to you.
- Administer and operate your account.
- Process your orders.
- Tell you about important changes to the website and our services.
- Manage promotions, competitions, customer surveys and questionnaires.
- Check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected. Your personal information is safe with us and will never be released to companies outside of Enviromesh for their marketing purposes.
If you agree, we may contact you:
- With offers and information about our products or services
- With offers and information about partners’ products or services
- For customer research e.g. to help improve our services
Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you. If you would like to opt-out of any of the above, there will be an ‘unsubscribe’ link at the bottom of each of the emails you can use to remove you from our subscriber’s list. We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Again, if you do not want to be contacted for this purpose, there will be a ‘unsubscribe’ link at the bottom of the email.
To make full use of the features on our site you will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
If your computer is configured to accept cookies we will be able to provide time-saving functionality such as:
- Being able to log in to enviro-mesh.com
- Use the shopping basket
- Use the wish-list
- Remember what items you have viewed before
However, if you’d prefer to restrict, block or delete cookies from enviro-mesh.com, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Disclosing your information
We will never disclose your information to anyone outside our company except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business. Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Accessing your information
To obtain a copy of the information we hold about you, write to: our registered address enclosing a cheque or postal order for £10 payable to “Cerana Ltd”. Please confirm your name and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
Changes to our policy
This policy replaces all previous versions and is correct as of September 2017. We reserve the right to change the policy at any time.